Introduction

This Privacy Policy applies to the Misty Minds website, mobile applications for iOS and Android, and related services operated under the Misty Minds name ("Misty Minds", "we", "our" or "us").

This policy should be read together with any applicable terms of service and in-app privacy notices. If a particular feature has additional privacy information, that information will also apply to that feature.

Information We Collect

The information processed depends on which parts of our website or app you use and the features you choose. Information may include the following categories, where applicable:

A. Information You Provide

• Contact information: name, email address, phone number and information submitted through website enquiry or contact forms.
• Account information: registration details and authentication information, if account features are provided.
• Messages and enquiries: information you choose to include in support requests or messages.
• Professional session information: information you voluntarily share when using a consultation or psychologist-related feature.

B. Technical Information

When you access our services, technical information may be processed, depending on the server configuration and tools used. This may include IP address, browser type, device and operating system details, diagnostic records, timestamps and service usage information.

C. Transaction Information

If paid services are offered, transaction status and booking-related details may be processed. Payment credentials are handled according to the payment provider's integration and applicable requirements. We will disclose the relevant processing arrangements when those features are available.

Sensitive and Mental Health Information

Misty Minds is associated with mental wellness and psychologist-related services. Information you choose to share in this context may be personal or sensitive.

Depending on the features you use, this could include information about your concerns, consultation requests, session communications or other details you voluntarily disclose.

• We will use such information only for disclosed, legitimate purposes.
• We will request consent or another applicable legal basis where required.
• We will restrict access to authorised persons and service providers who need the information for an approved purpose.
• We will not use sensitive information for unrelated advertising purposes without the required legal basis and disclosures.

Please avoid sharing information that is not necessary for your use of the service. The precise data processed depends on the actual app features and integrations.

How We Use Your Information

Information may be used, where applicable, to:

• Operate and maintain our website, app and services.
• Respond to enquiries and provide customer support.
• Manage accounts, bookings and requested consultations.
• Facilitate communication with psychologists or other relevant professionals when you request that service.
• Maintain service reliability, prevent fraud and protect platform security.
• Diagnose technical problems and improve functionality.
• Meet legal obligations and respond to lawful requests.
• Send service-related communications and, where permitted, optional updates or marketing messages.

We aim to limit processing to information reasonably necessary for the relevant purpose. We will not treat your use of the service as consent to unrelated processing where separate consent is required.

How We Share Information

We do not sell personal information as part of the practices described in this policy. Information may be disclosed in the following circumstances, where relevant to the service:

• Service providers: hosting providers, technical support providers, communications tools, analytics providers or other vendors that help operate the service.
• Requested consultations: relevant information may be shared with the psychologist or professional involved in a service you request.
• Payments: relevant transaction details may be processed by payment providers if payment functionality is available.
• Legal and safety requirements: information may be disclosed where required by law or necessary to address security incidents, fraud or serious threats.
• Business changes: information may be transferred as part of a merger, restructuring or asset transfer, subject to applicable law and appropriate safeguards.

The actual recipients depend on the third-party services integrated into the live website and app. Applicable disclosures and consent will be provided where required.

Camera, Microphone and Device Permissions

Certain features may require access to device functionality. For example:

• Microphone: may be needed for audio or video consultations.
• Camera: may be needed for video consultations.
• Notifications: may be used for booking updates or service-related alerts, if enabled.
• Photos or files: may be needed if a feature allows you to upload supporting material.

Permissions should be requested only when necessary for the relevant feature. You can manage permissions through your device settings. Denying a permission may limit the corresponding feature.

The app's actual permission requests and handling of camera or microphone data must be reflected in its in-app notices and store privacy declarations.

Data Security

We aim to protect information through appropriate organisational, technical and access-control measures proportionate to the nature of the data and the risks involved.

No website, application or electronic transmission can be guaranteed to be completely secure. Users should protect their device, login credentials and access to personal accounts.

Actual safeguards depend on the deployed infrastructure and third-party integrations. This section must be updated if the implemented security arrangements change.

Data Retention

We intend to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, legitimate operational needs, dispute resolution and legal obligations.

Retention periods may differ for account information, enquiries, consultation-related records, transaction records and technical logs. When information is no longer required, it should be deleted or anonymised in accordance with applicable requirements and the relevant retention schedule.

The actual retention periods and any applicable exceptions should be documented by the service operator and reflected here before publication.

Your Privacy Rights and Account Deletion

Subject to applicable law, you may be able to request access to your personal information, correction of inaccurate information, deletion, withdrawal of consent or information about how your data is handled.

How to request deletion

To request deletion of your account or personal information, email admin@mistyminds.in from your registered email address, if applicable. Use the subject line: Privacy Request — Account/Data Deletion.

Include enough information for us to identify your request, but do not send passwords or unnecessary sensitive information. We may need to verify your identity before processing the request.

We will handle requests in accordance with applicable law. Certain records may need to be retained where legally required or for legitimate unresolved claims; where permitted, retained information will be restricted to the relevant purpose.

Cookies and Analytics

Our website may use cookies or similar technologies that are necessary for core functionality, preferences, security or other disclosed purposes. Analytics tools may also be used if integrated.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where consent is legally required for non-essential cookies or similar technologies, the appropriate consent mechanism should be provided.

The specific cookies, analytics SDKs and advertising technologies used must be listed accurately before this policy is published.

Children's Privacy

Misty Minds does not intend to collect personal information from children in a manner prohibited by applicable law. Any minimum-age requirements and eligibility restrictions must be stated clearly in the app and enforced as appropriate.

If you believe a child has provided personal information inappropriately, contact us using the details below so that the matter can be reviewed.

The intended age group and any parental consent procedures must be confirmed by the app owner before release.

Third-Party Websites and Services

Our website or app may link to third-party websites or use external services. Those providers may process information under their own privacy policies and terms.

We encourage you to review the privacy policies of any third-party service you choose to use. The inclusion of a link does not by itself mean that Misty Minds controls that third party's practices.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, data practices, technology or legal requirements. The updated version will be published on this page with a revised effective date.

Where required by law, material changes will be communicated or consent will be obtained before the relevant new processing begins.

Contact Us

If you have questions about this Privacy Policy, personal information or a privacy-related request, please contact Misty Minds using the details below.